Chocolatia Privacy Policy
Chocolatia ("we," "us," or "our") is committed to respecting the privacy of both individuals ("Users") and shop("Shop"). This Privacy Policy outlines the types of information we collect from Users and Shop who access or use our mobile application (the "Platform") and explains how we use, share, and protect this information.
We collect various types of information from Users and Shop when they use our Platform, including:
Account Information:
When Users create an account, we collect personal details like name, phone number, email address, delivery address, and payment information (including credit card details).
Location Information:
We collect location data to identify nearby shop and track orders. This information may come from GPS, IP address, or Wi-Fi signals. Users can opt out of location tracking via device settings.
Order Information:
We collect information about Users' orders, including restaurant choice, items ordered, special requests, and delivery instructions.
Usage Information:
We collect data on how Users interact with the Platform, such as search queries, browsing history, app usage, and device information (e.g., operating system and device type).
Shop Registration:
When Shop register on Chocolatia, we collect information such as shop name, address, cuisine type, menu items, pricing, operating hours, contact information, and bank details for payments.
Shop Performance Data:
We track Shop performance on the Platform, including order volume, customer reviews, and delivery times.
Communication Data:
We collect communications between Users and Shop, including order inquiries and special instructions.
We use the collected information for several purposes, including:
Providing and improving the Platform:
To process orders, personalize user experiences, recommend shop, optimize deliveries, and enhance Platform functionality.
Marketing and communication:
To send promotional offers, surveys, updates, and account-related messages. Users can opt out of marketing communications at any time. We may also communicate with Shop regarding their performance and potential marketing opportunities.
Fraud prevention and security:
To detect and prevent fraudulent activity, ensure security, and enforce our Terms of Use.
Compliance with law:
To comply with legal requirements, respond to legal requests, and investigate potential policy violations.
We may share information with third-party service providers, such as payment processors, delivery partners, and marketing agencies, to help us operate the Platform. These providers are bound by confidentiality agreements. We may also disclose information if required by law or to protect Users, Shop, or our company.
Users and Shop have several options regarding their data:
Account Information:
They can access, update, or delete their account information through the Platform settings.
Location Tracking:
Users can opt out of location tracking in their device settings.
Marketing Communications:
Users can opt out of marketing communications via the unsubscribe link or account settings.
We take reasonable measures to protect the information we collect from unauthorized access, disclosure, or destruction. However, no method of data transmission or storage is entirely secure. We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Our Platform is not intended for children under the age of 13, and we do not knowingly collect personal information from them. If we learn that a child under 13 has provided personal data, we will take steps to delete it.
We use cookies and similar technologies to collect personal information and provide interest-based advertising. Users can control cookie settings through their browser, but blocking cookies may affect Platform functionality.
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Significant changes will be posted on our app and website, and continued use of the Platform constitutes acceptance of the revised policy.
